Booked Jobs Engine LLC

Effective Date: The date Client first purchases or activates the Services through Company’s

checkout or onboarding process.

This Master Services Agreement (“Agreement”) is entered into by and between The Booked

Jobs Engine LLC, a Texas limited liability company (“Company”), and the client identified at

checkout or onboarding (“Client”).

By purchasing, accessing, or using the Services, Client agrees to be bound by this Agreement.

0. DEFINITIONS

For purposes of this Agreement:

● “Agreement” means this Master Services Agreement, together with the Terms of

Service, Privacy Policy, SMS & Call Consent Language, and any applicable Statements

of Work (“SOWs”).

● “Client” means the individual or legal entity purchasing or using the Services.

● “Services” means the automation, software configuration, communication systems, and

related services provided by the Company.

● “SOW” means a written Statement of Work describing specific services, pricing, or

configurations.

● “Third-Party Platforms” means software, carriers, or service providers not owned or

controlled by Company, including but not limited to GoHighLevel, Twilio, Stripe, and

telecommunications carriers.

● “Client Data” means data, contact information, and content provided by Client or

collected on Client’s behalf through use of the Services.

1. SERVICES

1.1 Statement of Work

Project-specific details, configurations, pricing, and optional services are defined exclusively in

the applicable SOW. Each SOW, once accepted, is incorporated into and governed by this

Agreement.

Order of precedence in the event of conflict:

Terms of Service → this Agreement → applicable SOW.

1.2 Scope of Services

Company provides access to and implementation of the Booked Jobs Engine™ system, which

may include:

● Missed-call text-back automation

● AI-assisted phone answering (after hours unless otherwise agreed)

● Automated SMS and email follow-up

● Online booking calendar integration

● CRM pipeline and job tracking

● Lead reactivation campaigns

Services are delivered primarily through Third-Party Platforms.

1.3 No Guarantee of Results

Company makes no guarantees regarding revenue, booked jobs, sales, profitability, or return on

investment. Results depend on Client execution, responsiveness, pricing, and market

conditions.

2. CLIENT RESPONSIBILITIES

Client agrees to:

● Provide accurate onboarding and business information

● Maintain valid payment information

● Respond promptly to booked leads and appointments

● Maintain calendar and phone availability

● Obtain all required consents before contacting leads

● Comply with all applicable laws, including TCPA, CAN-SPAM, and state regulations

Failure to respond to leads or appointments may materially impact results and does not

constitute a failure of the Services.

3. FEES & PAYMENT TERMS

3.1 NO REFUND / NO PERFORMANCE GUARANTEE (SUPER-LOCK)

All fees paid to the Company are non-refundable, including setup fees, subscription fees,

usage-based charges, and add-on services.

Company does not guarantee:

● Lead volume

● Appointment volume

Revenue

● Close rates

● ROI

● Chargebacks or payment disputes may constitute a material breach and result in immediate

suspension or termination.

3.2 Fees

Client agrees to pay all fees disclosed at checkout or in the applicable SOW, which may include:

● One-time setup fees

● Monthly subscription fees

● Usage-based charges (calls, AI minutes, SMS, email

3.3 Billing, Late Fees, & Collections

● Fees are billed in advance unless otherwise stated

● Late balances may accrue interest at 1.5% per month (or maximum allowed by law)

● Client is responsible for all reasonable collection and enforcement costs

● Company may suspend services for non-payment

● Client authorizes charges to the payment method on file

3.4 Chargeback & Dispute Recovery

If Client initiates a chargeback or dispute, Client agrees to reimburse:

● The disputed amount

● Processor dispute fees

● Reasonable administrative and legal costs

3.5 Auto-Renewal & Pricing Changes

Subscriptions renew month-to-month unless canceled with at least seven (7) days’ written notice prior to the next billing cycle, consistent with the Terms of Service.

The Company may modify pricing with reasonable notice. Continued use of the Services constitutes acceptance. Pricing changes are subject to the modification provisions of the Terms of Service.

3.6 Service Pause ≠ Billing Pause

Pausing or under-utilizing the Services does not pause billing.

4. TERM & TERMINATION

4.1 Term

This Agreement begins on the Effective Date and continues on a month-to-month basis unless

otherwise stated in writing.

4.2 Client Cancellation

Client may cancel with at least seven (7) days’ written notice prior to the next billing cycle. All

fees incurred prior to termination remain due.

4.3 Suspension or Termination by Company

Company may suspend or terminate Services immediately for:

● Non-payment

● Violation of this Agreement

● Illegal, abusive, or fraudulent activity

● Compliance or carrier risk

5. INTELLECTUAL PROPERTY

5.1 Company IP

All workflows, snapshots, automations, scripts, templates, and system architecture remain

Company’s exclusive intellectual property.

Client receives a limited, non-transferable, revocable license to use the Services only during an

active subscription.

5.2 Restrictions

Client may not copy, resell, sublicense, reverse engineer, or reproduce Company materials for

competitive purposes.

6. THIRD-PARTY SERVICES

Company is not responsible for outages, delays, or failures caused by Third-Party Platforms.

7. DATA, COMMUNICATIONS & RECORDINGS

Client retains ownership of Client Data. Company may access data solely to provide the

Services.

Client authorizes Company to send SMS, emails, calls, and automated communications on

Client’s behalf.

Client acknowledges that calls and messages may be recorded, logged, transcribed, or

analyzed for quality assurance, reporting, automation, and system functionality, as described in

the Terms of Service and Privacy Policy.

Client is solely responsible for compliance with all communication laws.

8. CONFIDENTIALITY

Both parties agree to keep confidential all non-public business, technical, or financial

information disclosed under this Agreement.

9. INCORPORATION BY REFERENCE

The Terms of Service, Privacy Policy, SMS & Call Consent Language, and related disclosures are incorporated into this Agreement by reference. Continued use constitutes acceptance of updates.

10. FORCE MAJEURE

Company is not liable for delays or failures caused by events beyond reasonable control, including carrier outages, platform failures, or governmental actions.

11. INDEPENDENT CONTRACTORS

The parties are independent contractors. No partnership, agency, or employment relationship is created.

12. ASSIGNMENT

Company may assign this Agreement without restriction. Client may not assign without Company’s written consent.

13. WARRANTIES & DISCLAIMER

Services are provided “AS IS” and “AS AVAILABLE.” Company disclaims all implied warranties.

14. LIMITATION OF LIABILITY

Company’s total liability is capped at fees paid by Client in the thirty (30) days preceding the claim. No indirect or consequential damages.

15. INDEMNIFICATION

Client fully indemnifies Company for any claims arising from:

● TCPA or communication law violations

● Client consent practices

● Client data, lists, or campaigns

This obligation survives termination.

16. NON-SOLICITATION

Client may not solicit or hire Company personnel during the term and for 12 months thereafter.

17. GOVERNING LAW & ARBITRATION

Binding arbitration administered by AAA in Texas.

No class actions. No jury trials.

18. ENTIRE AGREEMENT

This Agreement and incorporated documents constitute the entire agreement between the

parties.

19. ELECTRONIC ACCEPTANCE

Electronic acceptance constitutes a binding agreement.

20. SIGNATURESIN WITNESS WHEREOF, the parties have executed this Master Services Agreement as of the

Effective Date.

COMPANY

Booked Jobs Engine LLC

A Texas Limited Liability Company

By: ______________________________________

Name: ____________________________________

Title: Authorized Representative

Date: _____________________________________

CLIENT

Client Legal Name / Entity:

By: ______________________________________

Name: ______________________________________

Title (if entity): ______________________________________

Date: ______________________________________

PERSONAL GUARANTEE

(Required for Single-Owner Businesses)

If Client is a single-member limited liability company, sole proprietorship, or otherwise owned or

controlled by a single individual, the undersigned individual (“Guarantor”) personally,

unconditionally, and irrevocably guarantees the full and timely payment and performance of

all obligations of Client under this Agreement.

This Personal Guarantee:

● Applies to all fees, usage charges, interest, chargebacks, dispute fees, collection costs,

and enforcement expenses

● Is a continuing, absolute, and unconditional guarantee of payment and performance,

not merely of collection

● Survives termination, cancellation, or expiration of this Agreement

● Does not require Company to first pursue Client before enforcing this Guarantee

Guarantor acknowledges that this Guarantee is a material inducement for Company to enter

into this Agreement.

GUARANTOR

Guarantor Full Legal Name: __________________________________

Signature: ________________________________

Date: ________________________________